The customer has the right to demand the change of the product in case it is defective or damaged, demanding the return of the price paid or the replacement of the damaged part (glass or frame) in accordance with the law of protection of the consumer’s rights, sending an email to or contacting me directly through Whatsapp so that the product can be picked up at the customer’s address. The withdrawal will have no cost to the customer, but must present the respective purchase ticket, web payment ticket or proof of electronic transfer.

All images contained on this website are copyrighted material of Mr. William

Any reuse, resale, distribution or illegal publication in any medium and all means without permission will be subject to processing under international copyright law.

The payment option for everyone can be made using a credit card or Paypal. For Chilean customers, payment can also be made by bank transfer. The bank account information for the transfer is displayed when you place the order.

I’m sorry. William Apartment Store has an SSL (Secure Sockets Layer) certificate that guarantees both the authenticity of the Site and the encryption of all information you provide to us. SSL certificates protect customers’ personal data, including address, passwords, bank cards, identity information and purchase history will not be disclosed. This technology also prevents access to information by third parties. All SSL certificates are created for a particular server, in a specific domain, and for a verified business entity.

Once the order is placed, you will receive a confirmation email.

The artwork will be delivered to the address sent by the customer on the payment pages.

Once delivered, the customer will be the owner of the artwork and therefore responsible for any loss or damage.

A customer may refuse to take delivery of the artwork if any damage is evident.


For purchase by bank transfer you can withdraw your purchase directly from my store.

For purchases within the commune of Providencia, Nuñoa, Las Condes and Vitacura, delivery is free. For the rest of Santiago, the cost of delivery is calculated on the payment page.

DELIVERY Metropolitan
area: Dispatch only on weekdays (Monday to Friday, except holidays) from 10:00 a.m. to 9:00 p.m. Estimated shipping time: 3 days.

Outside the metropolitan area: Deliveries are made Monday through Saturday (except holidays) from 10:00 a.m. to 9:00 p.m. Estimated shipping time: 5 days.

The customer can return the work to the seller and cancel the sale up to 7 business days after delivery for any reason.

The customer must notify me by email of any cancellation within 7 business days of delivery.

The customer is responsible for return deliveries, including all shipping and insurance costs. We must confirm the acceptable condition of the artwork before a refund is made to the buyer.

The customer must return the delivery to the address at the time of notification to us that they wish to return or cancel an order.